MARIA NIKKINEN
BEAUTY & WELLNESS DESIGN
SPACE AND SERVICE DESIGN IN
WELLNESS & BEAUTY SECTOR
1.
WOULD YOU LIKE YOUR INTERIOR MAKE IMPRESSION AND SPEAK UP YOUR BRAND?
We upgrade your business space to reflect your company’s brand values and strengthen its identity in the eyes of your clients. The concept maximizes the potential of the space while taking its constraints into account. The result is an attractive, premium-class environment designed to serve your business and attract more customers.
"Uniqueness is not about adding crocodile leather or gold everywhere to create luxury. True luxury is what perfectly meets your client's needs."
Philippe Cassegrain, Longchamp
3.
DOES BETTER CUSTOMER FLOW SOUNDS LIKE GOOD IDEA?
Through spatial design, customer experience is enhanced, flow is improved, and service efficiency as well as sales performance are supported.
We identify the pain points and refine them — stylish, in every sense of the word.
2.
IS FIVE STARS FEEDBACK FROM CLIENTS YOUR GOAL ?
We don’t just update interiors — we create holistic experiences.
We develop an ideal customer journey that begins from the moment client steps into your world, experiences truly exceptional service, and returns again.
It is design and service strategy that leaves customers with a lasting feeling of being truly cared for, with their small even seemingly simple needs anticipated in advance.
4.
SOMETHING IS NOT WORKING, BUT YOU WONDER WHAT?
An integrated approach is our core expertise. We offer a unique services combo on Finnish market:
Service design, interior concept, and an extensive network of implementation teams — all conveniently available in one place. We build profitable complete strategy ready to implement.
SERVICE DESIGN
COMBINATION
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Clear & seamless customer journey
-
Identified & solved service pain points
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Smoother operations for staff
-
Improved customer retention
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More compelling first impression
-
Space as a strategic business tool
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Space that supports your brand and drives sales
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Distinctive visual identity that sets you apart from competitors
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Higher conversion from visitor to paying customer
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Increased profitability by combining aesthetics with a strategic service
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Growing revenue
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Growing reputation
HOW DOES IT WORKS?
CHOOSE SUITABLE PATH
SPATIAL CLARITY
490€
Strategic Space Audit
duration: 1 week
-
A comprehensive evaluation of your space: functionality, interior concept, lighting, and emotional experience
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In-depth customer journey and service flow analysis
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Brand and space consistency analysis
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Identifying critical trust points
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Two strategic spatial interventions to elevate your environment and strengthen your brand positioning
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Two high-impact customer journey enhancements to increase footfall, improve customer satisfaction, and drive long-term revenue growth
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PDF report
-
60-minute strategic sparring session with the owner/executive manager
Result:
A clear understanding of where business potential is being untapped – and how to activate it.
EXPERIENCE CONCEPT 2900€ - 3900€
Space & Service Strategic Concept
duration: 2 - 3 weeks
-
SPATIAL CLARITY
package contents +
-
Interior Concept:
Moodboard and 3D spatial concept
zoning, materials, atmosphere
-
Sensory concept:
(lightning, acoustics, textures)
-
Marketing & Space Concept:
- brand values reflected in space
- upgrading to the premium class
-
Customer journey optimization:
Service blueprint - a complete customer journey map with explanations. Document supports the customer experience from
entry to checkout
-
strategic sparring session with the owner/executive manager,
2 meetings
Result:
A space that supports the brand, reinforces the price level and increases client's trust.
*The implementation of the interior concept is included in the Premium package.
Implementation within this package will be consider with separate offer. Priority to Premium package customers.
PREMIUM PLAN
6500 - 8500€
Space & Service Strategic Concept
& Implementation Support
-
Experience Concept
package contents +
-
Implementation Plan
-
Spec Book (colors, materials, lighting, furniture, implementation teams's, prices)
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Project coordination support:
– communication with suppliers
and subcontractors
- implementation supervision
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Customer journey optimization:
Service blueprint implementation support
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One month follow-up
and support, 3 meetings
Result:
- Clearer premium position in the market
- Stronger trust in the eyes of customers
- Higher perceived value
- Better customer loyalty
- Strengthening profitability
Ominaisuudet / Paketti | SPATIAL CLARITY 390€ | EXPERIENCE CONCEPT 2900€ | PREMIUM PLAN 6500€ |
|---|---|---|---|
Interior & Services on-site audit | ✓ | ✓ | ✓ |
Interior Concept Design | ✓ | ✓ | |
Service Design & Customer Experience | ✓ | ✓ | |
Implementation Plan | ✓ | ||
Implementation coordination | ✓ |
OUR CONCEPTS
WHO AM I:
I am an Interior Architect, Service Designer, and Master of Public Health.
I design spaces for companies in the beauty and wellbeing industry: clinics, treatment studios, spa facilities, and boutique yoga and fitness studios.
I combine spatial design and service design so that the environment supports customer satisfaction, service efficiency, and trust.
“Interior design without strategy
is just an expensive surface.”
Maria Nikkinen
