MARIA NIKKINEN
WELLNESS EXPERIENCE DESIGN
INTERIOR AND SERVICE DESIGN IN
WELLNESS & BEAUTY SECTOR
1.
WOULD YOU LIKE YOUR INTERIOR MAKE IMPRESSION AND SPEAK UP YOUR BRAND?
We upgrade your business space to reflect your company’s brand values and strengthen its identity in the eyes of your clients. The concept maximizes the potential of the space while taking its constraints into account. The result is an attractive, premium-class environment designed to serve your business and attract more customers.
"Uniqueness is not about adding crocodile leather or gold everywhere to create luxury. True luxury is what perfectly meets your client's needs."
Philippe Cassegrain, Longchamp
3.
DOES BETTER CUSTOMER FLOW SOUNDS LIKE GOOD IDEA?
Through spatial design, customer experience is enhanced, flow is improved, and service efficiency as well as sales performance are supported.
We identify the pain points and refine them — stylish, in every sense of the word.
2.
IS FIVE STARS FEEDBACK FROM CLIENTS YOUR GOAL ?
We don’t just update interiors — we create holistic experiences.
We develop an ideal customer journey that begins from the moment client steps into your world, experiences truly exceptional service, and returns again.
It is design and service strategy that leaves customers with a lasting feeling of being truly cared for, with their small even seemingly simple needs anticipated in advance.
4.
SOMETHING IS NOT WORKING, BUT YOU WONDER WHAT?
An integrated approach is our core expertise. We offer a unique services combo on Finnish market:
Service design, interior concept, and an extensive network of implementation teams — all conveniently available in one place. We build profitable complete strategy ready to implement.
SERVICE DESIGN
COMBINATION
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Clear & seamless customer journey
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Identified & solved service pain points
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Smoother operations for staff
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Improved customer retention
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More compelling first impression
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Premium space - premium prices
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Space that supports your brand and drives sales
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Distinctive visual identity that sets you apart from competitors
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which is unique in Finland
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which goes deeper than interior
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which fixes the core of the experience
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which builds a functioning
entirety from the ground up
HOW DOES IT WORKS?
BOOK A FREE CONSULTATION
LET'S CHOOSE A PACKAGE THAT SUITS YOUR NEEDS
EXPERIENCE DESIGN START 490€
Fast and effective improvement recommendations for your space and customer journey.
Duration: 1-day audit + report
Audit:
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Comprehensive evaluation of your business space: functionality, aesthetics, lighting, and emotional experience
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Alignment between brand and business space
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Customer journey and service flow
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Identification of critical trust points in the customer experience
Report:
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2 concrete space improvement recommendations to elevate the environment and brand
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2 customer journey improvements to increase customer flow and satisfaction
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Clear visual PDF report
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60-minute online/offline strategic sparring session
with the owner/management
Outcome:
A clear understanding of where business potential is currently underutilized — and how to activate it
EXPERIENCE DESIGN PREMIUM 2900€ - 3900€
Space & Service Strategic Concept
Duration: 1 - 2 weeks
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EXPERIENCE DESIGN START
Audit part +
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New personalized spatial concept:
3D design concept including interior style, spatial logic, materials, and atmosphere
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Sensory elements of the concept:
(lightning, acoustics, textures)
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Strategic marketing analysis and recommendations:
- company’s website and Instagram by customer's eyes
- brand values across channels
- elevating to a premium level
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Customer journey optimization:
Service blueprint – a personalized customer journey map with explanations, supporting the experience from entry to payment
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Workshops with owner/management:
2 sessions
Outcome:
A holistic, strategically designed space and service concept that improves customer experience, enhances operational efficiency, and elevates the brand to a premium level.
Note:
The package can also be delivered partially, depending on the client’s needs — focusing either on service design or spatial concept design.
ALL INCLUSIVE
6500 - 7900€
Space & Service Strategic Concept
& Implementation Support
-
EXPERIENCE DESIGN PREMIUM
package contents +
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Implementation Plan
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Material specification (Spec Book):
A detailed list of all products, materials, furniture, and lighting, including pricing
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Project coordination support:
– communication with suppliers
and contractors
- implementation supervision
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Customer journey optimization:
Support for implementing the service blueprint, including 2 workshop sessions
Outcome:
A complete turnkey solution: a new space and service model, fully designed and implemented. Everything is taken care of — all that’s left is to open your doors to customers and step into a new level of success.
Ominaisuudet / Paketti | EXPERIENCE DESIGN START | EXPERIENCE DESIGN PREMIUM | ALL INCLUSIVE |
|---|---|---|---|
Interior & Services on-site audit | ✓ | ✓ | ✓ |
Interior Concept Design | ✓ | ✓ | |
Service Design & Customer Experience | ✓ | ✓ | |
Implementation Plan | ✓ | ||
Implementation coordination | ✓ |
OUR CONCEPTS
WHO AM I:
I am an Service & Spatial Experience Designer + Master of Public Health.
My clients are companies in the health and well-being industry: beauty and dental clinics, treatment studios, day spa facilities, yoga and fitness studios.
I do not design spaces alone. I take a holistic view of the entire customer experience, from the first contact till the post service journey. By combining interior and service design, I create environments that enhance customer satisfaction, build trust and improve operational efficiency.
“Interior design without strategy
is just an expensive surface.”
Maria Nikkinen
